Terms and conditions
Article I.
Introductory provisions
1.These General Terms and Conditions (hereinafter"GTC") govern the legal relations
between the company:
- Business name: ZLATO lux Košice sro
- Headquarters: Obrody 23, Košice - West district 040 11
- ID: 52 950 123
- VAT number: 2121185525
- VAT number: SK2121185525
- Registered in the register of the District Court of Košice I, Oddiel Sro, Vl. no. 48352/V
- IBAN: SK71 0200 0000 0043 3673 9659.
(further also"Seller”) and every person who is a Buyer of goods or services
offered by the Seller in the Seller's Online Store (www.zlatolux.sk ), and which
acts as a consumer in terms of other provisions of these General Terms and
Conditions and relevant generally binding legal regulations defining the
consumer, within the framework of the current legal order of the Slovak
Republic, in particular:
- Law no. 102/2014 Coll. on consumer protection when selling goods or
providing services on the basis of a contract concluded at a distance or a
contract concluded outside the seller's premises and on the amendment
of certain laws, as amended,
- Law no. 250/2007 Coll. on consumer protectionand on the amendment of Act of the
Slovak National Council no. 372/1990 Coll. about offensesas amended,
- Law no. 22/2004 Coll. on electronic commerce and on the amendment of Act no.
128/2002 Coll. on state control of the internal market in matters of consumer
protection and on the amendment of certain laws as amended by Act no. 284/2002
Coll., as amended,
- Law no. 40/1964 Coll. Civil Code as amended (hereinafter"Buyer'
or"consumer').
2.Email contact and telephone contact for the Seller:
- E-mail:info@zlatolux.sk
- Tel. no.:+421 55 68 57 860.
3.Address for sending documents, complaints, withdrawal from contracts:
ZLATO lux Košice
Moldavská cesta 32, Košice
4.These GTC govern the legal relationship between Buyers who are consumers and the
Seller.
5.The term Internet shop is identical to the term Electronic shop and to the term
Web site.
6.The buyer is any person (natural person or legal entity) who submitted an order
via an electronic order form using the Seller's website, or by other means of
remote communication.
7.The consumer is the Buyer, who is a natural person and, when concluding a purchase
contract through the Seller's Internet store, does not act within the scope of his
business activity.
8.For contractual relations with Buyers who act as legal entities, or the provisions of
Act No. 513/1991 Coll. Commercial Code as amended.
9. For the purposes of these GTC, a contract concluded at a distance is understood as a
contract between the Seller and the Buyer-consumer agreed upon and concluded
exclusively through one or more means of remote communication without the
simultaneous physical presence of the Seller and the consumer, in particular using the
website or other means of remote communication.
10.The products are goods intended for sale and at the same time they are published in the offer in
the Seller's online store.
11.At the same time, the seller is the operator of the electronic system through
which he operates an online store on the domain namedwww.zlatolux.sk
(further also "E-shop").
12.Competent authority supervising legality in the field of consumer protection: Inspectorate of
the Slovak Trade Inspectorate for the Košice Region, Department of Supervision, Vrátna 3,
POBOX A-35, 040 65 Košice 1;
- e-mail:ke@soi.sk
- web
https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi
13.The Buyer may also address complaints or suggestions directly to the Seller at the address
specified in Art. I paragraph 3. GTC.
14.Any complaint or suggestion will be assessed and dealt with by the Seller within 10
working days of its receipt, while the Seller informs the Buyer about its handling in the
same way as the Buyer delivered the complaint or suggestion to the Seller.
15.With reference to §3 par. 1, letter n) of Act no. 102/2014 Coll. The Seller informs
the consumer that there are no special relevant codes of conduct to which the
Seller has undertaken to comply.
link on the serving incentives:
Article II.
Order – concluding a purchase contract
1. The proposal for concluding a purchase contract by the Buyer is the sending of
an order for products by the Buyer through an electronic order form using the
Seller's website.
2.The conclusion of the purchase contract between the Buyer and the Seller takes place at the
moment of delivery of the confirmation of receipt of the order to the Buyer, which was created by
the Buyer in accordance with par. 1 of this article of GTC, to the Seller, electronically to the
Buyer's email address specified in the order form.
3.The purchase contract is concluded for a fixed period of time and expires in particular upon fulfillment of all
obligations of the Seller and the Buyer.
4.The purchase contract can also be terminated in cases resulting from generally binding legal
regulations, in particular by agreement of the contracting parties, withdrawal from the contract
by the consumer or failure to pay the price of the order within the due date.
5.The Seller informs the Buyer that in the case of ordering products by the Buyer, the order is
associated with the obligation of payment for the Buyer, in the form of payment chosen by
the Buyer.
Article III.
Purchase price and payment terms
1.The price of goods ordered through the Internet store (hereinafter referred to as"
purchase price") is listed separately for each product and is valid at the moment the
order is created by the Buyer.
2.The basic currency is the euro.
3.The purchase price of the goods or services listed in the Seller's online store is the
total price of the goods, including value added tax and all other taxes, while it is
clearly stated in the Seller's Online Store. The purchase price of the goods does not
include transport costs or other costs related to the delivery of the products. The
seller is a VAT payer.
4.The purchase price for goods and services in the Seller's online store is paid using one of
the methods chosen by the Buyer when creating the order. The Buyer is informed about
the options of payment methods in the Online Store before concluding the purchase
contract.
Article IV.
Delivery of products
1.The Seller is obliged to fulfill the order and deliver goods or services to the Buyer no later than 60
days from the date of conclusion of the purchase contract.
2.The Seller is obliged to deliver the products to the Buyer in the ordered quantity and quality
together with the tax documents that relate to the order and other documents, if they exist and
are typical for the given products.
3.The place of delivery of the ordered product is the address specified by the Buyer in the order.
4.The Seller will deliver the product through its own means to the Buyer (or to a
person authorized by the Buyer to take over the product), or through third
parties (transport and delivery companies).
5.The delivery of the product is made by its acceptance by the Buyer (or by a person
authorized by the Buyer to accept the product).
6.The Seller reserves the right to send the immediately available goods ordered by the Buyer and to deliver the
remaining part of the order additionally within a period that is in accordance with the delivery period
according to these GTC, but only with the consent of the Buyer.
Article V.
Download the product
1.The risk of damage to the product and the responsibility for damage to the product pass
to the Buyer only upon proper acceptance, and it does not matter whether the Buyer
takes over the product personally or through an authorized third party.
2.By taking over the product, ownership of the purchased product passes to the Buyer.
3.The buyer has the right not to take over the delivered product from the carrier, in case
a) delivery of product/products that are contrary to the concluded purchase contract, or
b) delivery of product/products that are in damaged packaging, or
c) delivery of product/products that are without relevant documents.
4.If the product/products are delivered to the Buyer according to letter Article V, paragraph 3 letters
a) and/or b) GTC, the Buyer has the right to have the Seller deliver the product free of charge and
without unnecessary delay in accordance with the agreed conditions in the purchase contract. If
such a procedure is not possible, the Buyer has the right to withdraw from the contract.
In case of delivery of the product according to Article V. 3rd letter c) VOP, the Seller is obliged to deliver
the relevant documents to the Buyer without undue delay.
Article VI.
Methods of transporting products and the price for their transport
1.The Seller's shipping costs are not included in the purchase price of the product
listed on the Seller's website.
2.The Seller informs the Buyer about the shipping methods and the price for shipping the
ordered products on the Internet store website (https://zlatolux.sk/pokladna) during the
purchase process, before concluding the Purchase Agreement.
Article VII.
Withdrawal of the Buyer from the purchase contract without giving a reason
1.The buyer - consumer is entitled to withdraw from the purchase contract without giving a reason within 14
calendar days from the date of receipt of the goods.
2.The goods are considered to be taken over by the Buyer - consumer at the moment when the consumer
or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered
goods, or if
a) the goods/products ordered by the consumer in one order are delivered separately, at the
moment of taking over the goods that were delivered last,
b) delivers goods consisting of several parts or pieces, at the moment of taking
over the last part or last piece,
c) supplies the goods repeatedly during the defined period, at the moment of acceptance of the
first delivered goods.
3.The consumer may withdraw from the contract, the subject of which is the delivery of goods, even
before the expiry of the withdrawal period.
4.The consumer is obliged to send the goods back or hand them over to the Seller or a person authorized
by the Seller to receive the goods within 14 days from the date of withdrawal from the contract at the
latest. This does not apply if the Seller proposes to pick up the goods in person or through a person
authorized by him. The deadline according to the first sentence is considered to have been observed if
the goods were handed over for transport no later than the last day of the deadline.
5.The consumer is obliged to notify the seller of the withdrawal from the purchase contract no later
than the last day of the specified period. The deadline for withdrawal from the contract is
considered to have been observed if the notice of withdrawal from the contract was sent to the
Seller at the latest on the last day of the deadline to the Seller's address. The consumer can also
exercise this right in any of the Seller's establishments.
6.Withdrawal from the purchase contract can be applied to the Seller in written form or in the form of
a record on another durable medium. It is possible to withdraw from the contract
can also be done via the formhttps://zlato(lux.sk/reklamacny-formular.pdf )
made available on the Seller's website.
7.By withdrawing from the contract, the contracting parties are obliged to return the services provided to each other.
The consumer is only responsible for the decrease in the value of the goods, which occurred as a result of such
handling of the goods, which is beyond the scope of the handling necessary to determine the properties and
functionality of the goods. The consumer is not responsible for a decrease in the value of the goods if the Seller has
not fulfilled the information obligation about the consumer's right to withdraw from the contract according to § 3
par. 1 letter h). Act no. 102/2014 Coll.
8.If the consumer withdraws from the contract in accordance with Act No. 102/2014 Coll., the Buyer -
consumer bears the costs of returning the goods to the Seller exclusively.
9.The seller is obliged without undue delay, no later than 14 days from the date of delivery of the
notice of withdrawal from the contract, to return to the consumer all payments received from
him on the basis of the contract or in connection with it, including transport costs.
10.The seller is not obliged to reimburse the consumer for additional costs if the consumer has
explicitly chosen a different delivery method than the cheapest usual delivery method
offered by the Seller. Additional costs mean the difference between the cost of delivery
chosen by the consumer and the cost of the cheapest common delivery method offered
by the Seller.
11.Shipments sent as cash on delivery in case of withdrawal from the purchase contract will not be
accepted by the Seller.
12.In addition to the obligations arising for the Buyer - consumer from Act no. 102/2014
Z. z. and VOP, the exercise of the consumer's right to withdraw from the contract must not result
in additional costs or other obligations for the consumer.
13.The right to withdraw from the contract does not apply to goods and services defined in §7
par. 6 letters a) to l) of Act no. 102/2014. Zz
Article VIII.
Liability for defects
1.The Seller hereby instructs the Buyer - consumer that the Seller is responsible for defects in
goods or services pursuant to Act no. 40/1964 Coll. Civil Code, specifically according to §622
et seq.
2.If it is a defect that can be removed, the consumer has the right to have it removed free of charge, on time and
properly. The seller is obliged to remove the defect without undue delay. Instead of removing the defect, the
consumer may request the replacement of the item, or if the defect concerns only a part of the item, the
replacement of the part, if this does not result in unreasonable costs for the Seller considering the price of
the goods or the severity of the defect.
3.The seller is always entitled to replace the defective item with a flawless one instead of removing the
defect, if this does not cause serious difficulties for the consumer.
4.If it is a defect that cannot be removed and which prevents the item from being properly used as a
defect-free item, the consumer has the right to exchange the item or withdraw from the contract. The
same rights belong to the consumer if the defects can be removed, but if the consumer cannot
properly use the item due to the reappearance of the defect after repair or due to a larger number of
defects. If there are other irreparable defects, the consumer has the right to a reasonable discount on
the price of the item.
5.If the Buyer is not a consumer, liability claims for defects are governed by Act No.
513/1991 Coll. Commercial Code.
Article IX.
Alternative dispute resolution
1.In the event that the consumer is not satisfied with the manner in which the Seller handled his
complaint or believes that the Seller has violated his rights, the Buyer has the right to
contact the Seller with a request for redress.
2.If the Seller at the request of the consumer according to Article VIII. para. 1 VOP responds
negatively or does not respond to such a request within 30 days from the day it is sent to the
consumer, the consumer has the right to submit a proposal to start an alternative dispute
resolution according to the provisions of § 12 of Act no. 391/2015 Coll. on the alternative
resolution of consumer disputes and on the amendment of certain laws, as amended. The list of
entities responsible for the alternative resolution of consumer disputes is available on the
website
https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-s
porov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1 .
3.A proposal to start an alternative dispute resolution can be submitted by the
consumer in the manner determined in accordance with the provisions of § 12
of Act 391/2015 Coll. Council of the EU no. 524/2013 on the resolution of
consumer disputes online (the so-called "RSO platform"), through which the
consumer can submit a proposal to start an alternative dispute resolution online
and which is available at the web address:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
Article IX.
Final provisions
1.The seller reserves the right to change the GTC.
2.The obligation of written notification of changes to the GTC is fulfilled by making them available on the
Seller's website.
3.In the event of a change to the General Terms and Conditions, the relationship between the Buyer and the Seller is governed by the General Terms and
Conditions valid and effective at the time of the conclusion of the purchase contract.
4.These General Terms and Conditions become valid and effective upon their publication on the
Seller's website.
